dRSTiBanff

Mala necklaces and bracelets that have been worn cannot be returned or exchanged. Items that have not been worn or de-tagged can be returned/exchanged within fourteen (14) days of the delivery with the following conditions:

• All merchandise must be  unworn or unused 

• All hangtags must be attached to the product

• Outgoing and return/exchange shipping charges are not refunded. 

• We will credit your original method of payment minus the shipping charges. Once your return arrives please allow up to 5 business days for the refund to be processed. You will be notified by email once completed.

• All returns and exchanges must obtain a shipping label from dRSTibanff Please fill out the form below to initiate the process. 

*We will not accept returns that are sent COD. Items rejected at delivery will be charged the shipping fee.*

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Broken Mala Necklaces

If your mala breaks within 6 months of purchase, please fill out the form below with the following information:

• Order number and your name

• Image of the product

• Description of what happened (so we can prevent it from happening again!)

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Faulty Items

Every product sent out is inspected to ensure it's of the highest quality. However, if you happen to receive a broken or damaged item please email me and I will happily replace it as long as it has been returned within 14 days of purchase. Please note that the natural variences in the gemstones is not considered a manufacturing fault.

If you have received a faulty item, please fill out the form below to arrange a pre-paid return postage label. I will replace the item if it is in stock, or refund you upon return.